FAQs

WHAT ARE YOUR DELIVERY COSTS?

Our standard rate for postage is currently charged at a flat rate of £6.00 for Second Class Delivery. Generally this means that your order will be with you three to five days after you place your order with us.

We now offer the option of First Class Delivery at a cost of £8.00. Generally this means that your order will be with you one to two days after you place your order with us.

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

We accept PayPal as well as all major Credit / Debit Cards including Visa, Maestro, Mastercard , Visa Delta, Solo and Switch.

Simply add your items to the cart and then checkout securely using our Worldpay Merchant Management System.

Your financial information ( Credit/ Debit/ PayPal details ), are not shared with the UKTC Shop. Your information is securely stored and encrypted on the servers at Worlpay and Paypal ensuring the safety of your financial information at all times.

CAN I VISIT YOUR SHOP?

Our shop is an online shop although on occasion our customers have popped into our premises in Dunblane if they happen to live locally and by prior appointment only. We advise using our efficient on-line facilities.

CAN I BUY MY UNIFORM FROM ANOTHER SUPPLIER?

As a member of one of the UKTC Taekwon-Do Classes, we have been advised that all students must wear the UKTC Uniform as a condition of Membership. These Uniforms are officially supplied by the UKTC Shop only and Uniforms purchased from other sources cannot be worn in UKTC Classes.

HOW DO I KNOW WHAT SIZE UNIFORM TO ORDER?

Once you have decided to join one of the UKTC Programmes, your Instructor will advise you which size Uniform to order. On the back of the Welcome Pack which you will have received at the Trial Lesson, you will find images of the Uniform which you will need to attend classes.

We have been advised by UKTC that the Class Instructor will tick the Uniform size required in order to ensure that our UKTC Shop Customers receive the best service possible.

You will also find other products which you may wish to order from our shop.

WHAT IF MY ITEM DOES NOT FIT?

On occasion, you may find that your ordered item does not fit. In this instance, you should return the item to the address noted on the invoice included with the delivered item/items. This is the same address listed on the website. Please request a proof of posting slip for your own records.

Please note that the returned goods remain your property until they are received at The UKTC Shop.

As soon as the returned item is received, it will be refunded back to the PayPal account / the Credit/Debit card used as payment. Please place a new order for any new items you require.

Please note that for hygiene safety, we will not be able to refund or exchange groin guards or gum shields.

Any items returned for exchange or refund must be returned unused and unworn and in the original packaging.

WHAT IF I HAVE ACHIEVED MY BLACK BELT AND I WISH TO ORDER MY PERSONALISED EMBROIDERED BLACK BELT?

Congratulations to you if you have achieved your Black Belt! You can now place an order and pay for your embroidered Black Belt at the on-line shop.

Please follow this up with an e-mail to info@uktc.co.uk or call us on 01786 845060 in order that the appropriate details can be confirmed.

We hope you enjoy wearing your embroidered Black Belt.

WHAT IF I WANT A REFUND?

The UKTC Shop will accept items purchased for return unused, unworn and in the original packaging for a full refund within 28 days of receipt.

Please return the item to the UKTC Shop within the stated period and include any original documentation sent with the item to be refunded .

The only exception to the refund policy relates to groin guards and gumshields which cannot be refunded or exchanged for hygiene reasons.

We recommend that if you are returning items, that you request a proof of postage or tracking number for your own protection. Any returned items remain your responsibility until it reaches the UKTC Shop.

CAN I PURCHASE A BLACK BELT CLUB / MASTER CLUB UNIFORM IF I AM NOT A MEMBER OF THAT CLUB?

The Master Club and Black Belt Club uniforms are exclusively worn by students who have enrolled in these programmes. Only students who are members of these clubs are permitted to wear these uniforms in classes . Other students who choose to train once per week should be wearing UKTC Taekwon-Do Uniforms / Active Tiger Uniforms.

LITTLE TIGER CUB UNIFORM SIZING.

The Little Tiger Cub Uniform is generously designed to allow flexibility and full movement. These uniforms are manufactured by age and are available in age 3, age 4, age 5 and age 6. If your child is a standard height for age, then we advise that you choose the age appropriate size. Although it is tempting to choose a larger size which children can grow into, experience has shown us that those larger suits end up winging their way back to the UKTC Store and this incurs additional postage for customers. Please also be advised that your instructor is able to assist and advise you in choosing the correct size for your Little Tiger Cub.